These terms and conditions are an agreement between you and Hackney Hydroponics. They will govern the contract of any sale you enter into with us.
When you place an order with us you agree to be bound by these terms and conditions.
You must be at least eighteen years of age to purchase any product from our website.
We reserve the right to refuse to sell you any product that you order from us.
Prices on our website and in our catalogue include VAT but we do not include delivery expenses. For more information, please go to delivery charges.
You are given the price of each product you purchase from us when you place your order. Please keep all receipts and warranty information supplied with your order and goods. We reserve the right, for whatever reason, to amend prices of any product. If this happens, we will contact you with the correct price. You will then be given the option to either continue with the order or cancel.
If you've already received your order, you can either pay the extra amount due to us or return the product. If you opt to return the product, we'll refund in full the amount you paid for the product and all delivery charges.
Special offers and promotions are subject to availability and only for a limited time period quoted.
You only own any product you order from us outright once we have received the final payment.
On the rare occasion that we are unable be unable to deliver the product(s) that we have agreed to. We will always fully reimburse you with the price you paid for the product(s) and the delivery charge (if applicable). However, we will not be held responsible for any loss which results from this lack of availability.
We also reserve the right to change any product that you order from us. But any product we change will be equivalent in terms of functionality and performance.
Hackney Hydroponics will offer a full refund or exchange for any product you return within 30 days of purchase. However, any product returned must be unopened and in its original condition. You will also be responsible for the cost of returning the product.
Hackney Hydroponics can arrange to collect the item from you if you unable to send the product back to us, but you'll still be responsible for any delivery charge incurred. Please note, if you ask us to arrange collection, because we use a courier service, you will not be able cancel this request.
If you receive a faulty product from us, we will offer you either a full refund or exchange. We will also reimburse any delivery charge you've paid and cover the cost of returning the faulty product. If you wish, we can even arrange to collect the item from you.
However, you must inform us of the fault, in writing, within seven working days of delivery. If you do not do so, we'll not be able to commit to any of the above.
If the product is found not to have any faults, you'll be charged an administration fee of the price you paid for the item. You'll also be held liable for all postage and packaging costs.
Hackney Hydroponics reserve the right to amend the terms and conditions of this contract at any time. By purchasing a product from us, you accept our right to do so.
These terms and conditions do not affect your statutory rights.
The content on the website including images and descriptions are the property of Hackney Hydroponics. Hackney Hydroponics retains the copyright on all material.
All rights to the material are reserved. Any copying, reselling or the commercial use of any content in this website is strictly forbidden without the express written permission of Hackney Hydroponics. We will charge for any unauthorised use of the content on the website.